Reservation Policies

So that the only surprises you find are recreational in nature ...

  • Check in 15:00 / Check out 11:30
  • The rates expressed in USD are exempt from VAT and are for non-resident foreigners, paying in dollars (Decree DL 825, item 12). Chileans / residents are subject to VAT and cancel USD rates converted to Chilean pesos according to the agreed exchange rate via e-mail or daily rate.
  • All contracted reservations must be via e-mail and will be considered tentative until receipt of a deposit equivalent to 50% of the total value agreed by itinerary / program. The balance will be canceled at check-out along with any additional consumption charge made in complementary services; Gastronomy, Excursions, Crafts, Agro-elaborated.
  • Rates expressed in USD are per habitat and according to our conventional guest capacity; these rates may vary according to the itinerary / program contracted.
  • Please take into account that because we are a boutique operation within a special location; Cancellations of reservations must be received and recognized within a minimum period of 2 months prior to the arrival date detailed in the reservation, in these cases 30% will be refunded. For cancellations made less than 2 months in advance there will be no refund.
  • Rates are subject to change without notice; not applicable to itineraries / programs previously agreed upon as long as no modifications have been made at the customer's request.
  • Contracted programs / itineraries are non-divisible and can not be transferred.
  • All activity contracted with Namku Excursiones is subject to availability of local specialists, weather conditions and seasonality.
  • The Lodge and dependencies are exclusively Non-smoking.
  • Any damage caused to the equipment of the Lodge and rooms (mattresses, bedding, towels, furniture), will be borne by the guest and will be charged the cost for replacement or if possible repair of the item in question. Parents with children in diaper transition or with possibilities of night accidents please notify in the questionnaire of guests or Ñamku staff to take preventive measures and avoid charging the mattress in case of any eventuality since by our location / delay it is not feasible to send the mattresses to a special washing service.
  • Rates include ; Maid Service, Andean Breakfast, Hot Tub outside of Rauli with hydromassages at agreed time, Advice and Planning activities for the stay, availability of WI-FI on request, minibar, personalized Chef Service and welcome drink.
  • Not include; Excursions and activities, tips, additional services to those contemplated in the program.
  • Accommodation rates do not include VAT